AV Technologies Limited Terms and Conditions of Service - Full Terms and Conditions (For Web Users and Customers)
The following terminology applies to these Terms and Conditions, Privacy Statement and Disclaimer Notice and any or all Agreements: "The Client", “You” and “Your” refers to you, the person accepting the Company’s terms and conditions. "The Company", “Ourselves”, “We” and "Us", refers to our Company, AV Technologies Limited, registered office: Unit 2 Kingfisher Court, Hinchingbrooke Business Park, Huntingdon, PE29 6AA. “Party”, “Parties”, or “Us”, refers to both the Client and ourselves, or either the Client or ourselves. All terms refer to the offer, acceptance and consideration of payment necessary to undertake the process of our assistance to the Client in the most appropriate manner, whether by formal meetings of a fixed duration, or any other means, for the express purpose of meeting the Client’s needs in respect of provision of the Company’s stated services/products, in accordance with and subject to, prevailing English Law. Any use of the above terminology or other words in the singular, plural, capitalisation and/or he/she or they, are taken as interchangeable and therefore as referring to same.Privacy Policy
We are committed to protecting your privacy. Only authorised employees within the company may use any information collected from individual customers and web users on a need-to-know basis. We constantly review our systems and data to ensure the best possible service to our customers and web users. We do not store customer credit/ debit card details, nor do we store any non-essential sensitive customer information.
Confidentiality Notice
Client records are regarded as confidential and therefore will not be divulged to any third party, unless we are legally required to do so to the appropriate authorities. Clients have the right to request sight of, and copies of any Client Records that we keep about them. If you wish to view the information that we hold about you, please email info@avtechnologies.co.uk. We will respond to information requests within 1 month of receipt. Any inaccuracies reported to us will be rectified promptly, and we will usually be able to delete your personal information if requested (except in special circumstances).
We will not sell, share, or rent your personal information to any third party or use your e-mail address for unsolicited mail. Any emails sent by this Company will only be in connection with the provision of agreed services and products, or for the purpose of offering information about similar such future services. We will not add you to any mailing lists without your permission. If you have given consent for us to email you with our newsletter and updates, you can easily opt out by following the link to unsubscribe on any marketing email.
What personal data we collect and why we collect it
If you make an enquiry with us, either by email, phone, contact form or in person, we will request the following information: First and Last Name, Company Name (if applicable), Email Address, Telephone Number, Billing Address and Delivery Address. These details are required by us, so as to be able to verify your identity and to enable us to provide you with any such contractual service that you may request from us. Depending on the nature of your enquiry, we may also request further information, such as the finer details of an enquiry or service request, so as to be able to provide you with recommendations on the most appropriate services to meet your requirements.
Please be aware that all information provided by you will be stored on one or more databases, with the exception of any sensitive data such as credit/ debit card details. We hold this information securely and in accordance with the relevant laws, including the General Data Protection Regulation (GDPR).
Our mailing list
When you contact us or request a quote via our website, you will have the option to join our mailing list. Subscribers to our mailing list will be sent promotional emails containing product information, special offers, and other updates. We use MailChimp to manage our mailing list.
Comments/ Reviews
When visitors leave comments or product reviews on the site we collect the data shown in the comments form, and also the visitor's IP address and browser user agent string to help spam detection. An anonymised string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your name and profile picture are visible to the public in the context of your comment.
Cookies
We use cookies to improve your online experience. If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser. When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select "Remember Me", your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
Embedded content from other websites
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website. These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracing your interaction with the embedded content if you have an account and are logged in to that website.
Analytics
We use Google Analytics to anonymously monitor traffic and user behaviour on our website. This tool does not collect any personally identifiable information. However, if you do not want to be included in our Analytics data, you can opt out of Google Analytics using a browser add-on. We also use Zendesk Chat to monitor live traffic to our website and visitor paths through our site. This information is not stored after the event. You can view their Privacy Policy here.
How long we retain your data
If you make an enquiry or place an order with us, we will store your data indefinitely, in order to enable you to place future orders more easily. If you leave a comment or product review, the comment/ review and its metadata are retained indefinitely. This is so we can recognise and approve any follow-up comments automatically instead of holding them in a moderation queue. For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
What rights you have over your data
If you have an account on this site, or have left comments or product reviews, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
How we protect your data
We have adopted adequate measures to avoid alteration, loss or unauthorised access to your data. Data is secured through password protection and is stored on secure cloud databases. Our staff are trained in data protection.
What data breach procedures we have in place
If we believe there has been a data breach, we will inform the ICO within 24 hours.
If you have any questions about our privacy policy, please email info@avtechnologies.co.uk
Exclusions and Limitations
The information provided on our websites and any other materials supplied by us is provided on an "as is" basis. To the fullest extent permitted by law, this Company:- excludes all representations and warranties relating to the company’s websites and their contents or which is or may be provided by any affiliates or any other third party, including in relation to any inaccuracies or omissions in these websites and/or the Company’s literature; and
- excludes all liability for damages arising out of or in connection with your use of our websites. This includes, without limitation, direct loss, loss of business or profits (whether or not the loss of such profits was foreseeable, arose in the normal course of things or you have advised this Company of the possibility of such potential loss), damage caused to your computer, computer software, systems and programs and the data thereon or any other direct or indirect, consequential and incidental damages.
Payment
BACS Transfer is our only accepted method of payment. Our Terms for payment are usually stated on invoices issued to you, but if no Terms are given on such documentation then the Terms are payment in full before any goods are released to you. All goods for sale remain the property of AV Technologies until paid for in full. In the event that any Monies payable to AV technologies by the client remain outstanding by their due date, we reserve the right to charge interest on any outstanding monies at a rate of 8% above the Bank of England Base Rate, until such time as the balance is paid in full, in accordance with the Late Payment of Commercial Debts Act 1998. Interest will accrue on a monthly compound basis. In addition to this, the client may be subject to the payment of a late payment fee of £20. We reserve the right to seek recovery of any monies remaining unpaid sixty days from the date of invoice via collection Agencies and/or through the Small Claims Court in the event that the outstanding balance does not exceed £3000. In such circumstances, you shall be liable for any and all additional administrative and/or court costs.Credit Accounts
Goods and services are supplied on account only to approved account holders who have completed the account application form and have been accepted for credit. Terms are net 30 days from date of invoice/ delivery. We reserve the right to review the customer account status, suspend and/or terminate the account and raise or lower the credit limit without notice and for any reason. Lapsed accounts may be terminated without notice. In the event of default from our terms and conditions, AV Technologies shall be entitled to recover compound interest at the rate of 5% per month on outstanding indebtedness to the date of payment. We may offer a settlement discount (Prompt Payment Discount – PPD) allowable only if payment is received strictly within the settlement period and all previous invoices are cleared in full. PPD applies to the whole invoice including carriage and VAT. In accordance with HMRC PPD legislation the customer is required to account for the VAT proportion of the VAT taken.Debt Collection
In addition to our own dedicated credit control procedures, we may use the services of a third party debt collection agency. Bad or doubtful debts or overdue accounts will be passed to the debt collection agency at our discretion. We will make reasonable endeavours to notify the customer, prior to such action being taken. Debts passed to the debt collection agency will incur additional costs and interest from the outset.Delivery
Unless otherwise agreed in writing any delivery times specified by us are business estimates only and we will not be liable to the Buyer for any loss or damage sustained by the Buyer as a result of the failure to comply with such delivery times.
Price
We reserve the right to increase the contract price to the extent that the cost of producing the goods increases between the contract date and the date on which the goods are delivered to the Buyer, including, without prejudice to the generality of the foregoing any increases that is occasioned by reason of production of the goods being suspended on the Buyer’s instructions or because of lack of instructions or any modification in instructions.
The contract price is exclusive of value added tax or any similar taxes, levies or duties, which will be added to or charged on invoices at the appropriate rates.